Effective Date: September 5, 2026
All Sales Final
Due to the personal-care nature of our products (body oils, beard oils, and similar items), all sales are final. We do not accept returns or exchanges once an order has shipped, for hygiene and safety reasons.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, leaking, or incorrect, contact us at contact@newrootsgrooming.com within 7 calendar days of delivery. Please include your order number and clear photographs of the item. After review, we will issue a replacement or refund.
Order Cancellations
You may request to cancel an order within 2 hours of placing it, provided processing or shipping has not already begun. Cancellation requests are not guaranteed.
Shipping Charges
Shipping charges are non-refundable, except where the order was damaged, defective, or incorrect due to our error.
Shipping Area
We currently ship within the United States only.
Contact Us
Questions about an order can be sent to contact@newrootsgrooming.com.